Nugan Estate Returns and Refunds Policy
No alcohol can be sold or supplied to anyone under 18. It’s against the law. By entering and confirming payment details in our shopping area, you are certifying that you are 18 years of age or older.
Free Shipping: Available on orders over $150AUD or on purchases of a case of 6 or a case of 12.
GENERAL DELIVERY INFORMATION
We use Australia Post for our deliveries, we can ship to residential or business addresses and PO Boxes.
Please note that deliveries are to Australian addresses only.
Please allow 2-3 business days for your order to be dispatched.
Orders are typically delivered 3-7 business days after dispatch, if you have not received your order in this timeframe please contact us so we can trace the delivery for you.
If you are not home when your order is delivered, Australia Post will leave a card to inform you that your order has been taken back to the closest Australia Post outlet.
Delivery Instruction, including an authority to leave, may be specified during the checkout process.
Nugan Estate does not accept responsibility for items stolen when an authority to leave has been specified by the customer.
To ensure the quality of our wines, we may not dispatch orders during periods of extreme heat. Please be aware shipping delays may occur in such circumstances.
Additional delays may also occur during peak activity periods
RETURNS AND REFUNDS
If the wine is damaged in transit or faulty, contact us to discuss a replacement.
In the unlikely event that the wine received is not as ordered please contact us and we will attempt to remedy the situation as soon as possible.
While every effort is made to ensure that all vintages listed on our website are current, stocked vintages may change before your order is dispatched. If we are unable to supply you with wine of the vintage that you ordered, we reserve the right to substitute it for the same wine of a different vintage.
All prices quoted is in AUD$ and are inclusive of GST.