Conditions of sale
Thanking for shopping at the Nugan Estate website. In accordance with company policy we have the following Conditions of Sale for purchasing goods from the website.
All goods purchased from us must be:
- Made by a person of the legal drinking age for your country of residence. In Australia, persons under the age of 18 must not purchase any goods from our website.
- Purchased only for personal use. Wholesale enquiries are welcome by contacting us direct.
We reserve the right to accept or decline any order received. There may be instances where we are unable to supply goods purchased from our website. Should this occur Nugan Estate will refund any monies received for any goods purchased that are not supplied. The amount refunded for any goods not supplied will not be more than the amount paid to Nugan Estate as part of the order process.
Nugan Estate will honor products supplied through this website. Kindly ensure you choose correctly as once an order is placed and payment is received we are unable to make any cancellations and no refund will be provided.
Goods of Acceptable Quality
Nugan Estate are proud of the wines we produce. We will always ensure that our wines are of acceptable quality in accordance with the Competition and Consumer Act 2010 (Cth). Under s54(2) of the act goods are of acceptable quality if they are as:
(a) fit for all the purposes for which goods of that kind are commonly supplied; and
(b) acceptable in appearance and finish; and
(c) free from defects; and
(d) safe; and
Should a customer receive goods that are not of acceptable quality then we request that you contact us immediately on +61 2 9362 9993. We will investigate the matter thoroughly and resolve the situation. We will always try to supply you with replacement product like the product that was originally purchased. This may mean that the vintage may differ in some instances.
All goods delivered will be made to the delivery address provided. We will aim to deliver goods within industry standard delivery periods. There may be instances where there are delays due to unforeseen circumstances. Nugan Estate are not liable for any loss in these instances.
Nugan Estate are limited to delivery boundaries as set by our distribution partners. Generally, we will deliver to most parts of Australia. In the unlikely scenario that we cannot deliver to remote locations we will provide a full refund to the value of the goods purchased.
All deliveries must be made to a person that is over the drinking age in your country. In Australia, the legal drinking age is 18 years or over. If there is no-one at the delivery address, or there is no-one over the legal drinking age, then the purchased goods will be returned to our warehouse and a notice will be provided to the customer. The notice will provide details of where the goods can be picked up from by a person of legal drinking age.
Please contact our Australia Sales office if you experience any delivery problems. Details can be found on the contact us page of this website.
Prices & Delivery Fees
All pricing is in AUD. All goods purchased from our website have a reference price listed and will incur a delivery charge that is calculated on checkout. Delivery Fees charged are as follows:
- $15.75 per case for 1 Case
- $10.00 per case for 2 Cases
- $8.50 per case for 3 or more Cases
Customers are welcome to pick up the goods from our Winery in Griffith or our Sales Office in Edgecliff and no delivery fees will be charged.
International customers outside Australia will be provided a delivery fee after we receive their order. Delivery fees vary significantly depending on destination country.
Payment for goods purchased from our website is completed as part of the checkout process. The checkout process will calculate the total order inclusive of delivery fees. Payment for purchased goods must be made prior to any purchased goods are dispatched. Title and risk of the goods becomes the responsibility of the customer once they have been delivered to the nominated address for delivery.
Contract of Sale
Nugan Estate Pty Limited ABN 62 000 115 819 is the contracting party under New South Wales liquor licence no. LIQW824007813.